Store Policies


TERMS & CONDITIONS

 


 

ORDER PROCESSING

Once you order is placed please allow allow 5-7 business days for  us to process your order. Then we will ship out in the shipping method that you decide.  (unless this is a *Pre-order)

**Pre-orders may only be available for a LIMITED time
(We usually allow pre-orders for 2-4 weeks). Once we
remove the product from availability, expected arrival date
would be anywhere between 2-4 weeks. After all pre-orders
are shipped out and received we will then post any extra (if applicable).

Please read:
If you order a PRE-ORDER item as well as IN STOCK items. Please note you will be subject to waiting the full amount of PRE-ORDER time in order to prevent a second shipping fee. If you wish to have your IN STOCK item before the PRE-ORDER item. Please make a separate  order.

 


 

PAYMENT OPTIONS

Pay by Paypal, Amex, MasterCard, or Visa.

 


 

CLAIMS & RETURNS

All returns are subject to a 25% restocking fee and must be returned within 14 days of the purchase date. A return authorization number must accompany all returns. Our customer service department will assign this. If you have a discrepancy or problem with an order, contact customer service. All discrepancies must be claimed within 3 days of receipt of merchandise. For a return authorization or a problem with your order send an email to info@tgproshop.com

 


 

UNCLAIMED / REFUSED ORDERS

Any order refused or unclaimed is subject to a 25% restocking fee in addition to shipping charges.  If a special order is refused there will be no refund.

 


 

SHIPPING

TOP GUN PRO SHOP sends everything with tracking. A tracking number can be provided by emailing <info@tgproshop.com. Please allow 24 hours for response.

TOP GUN PRO SHOP will not be responsible for packages that have been sent and confirmed “delivered” by USPS carrier. Once shipment is confirmed as delivered, TOP GUN PRO SHOP accepts no responsibility for the shipment.

TOP GUN PRO SHOP will not be financially responsible for packages that have been mailed out and returned  back by USPS carrier unless due to an error on our part.

 


 

RETURNS/EXCHANGES

Customers have 30 days from purchase to exchange or return items. All items may be subject to restocking FEE. Return or exchange must be mailed back to send it to: 9101 SW 10th Ter, Miami FL 33174

Include:

1- Written instructions of exchange or return.

2- EXCHANGE: Check (Made to: Top Gun Pro Shop) for $6.00 for priority shipping cost (this ONLY applies to exchanges)

3- Customers must PURCHASE TRACKING/INSURANCE  when mailing something back to Top Gun PRO SHOP.

No returns will be accepted on special ordered items.  Any special order can not be cancelled after it has been submitted for processing.